NHS Test & Trace Text: Is it real or a scam

8 Jun, 2020

Is it real: what to look out for if you think an NHS Test and Trace call or message could be fake.

The NHS and Police are warning people to be wary of scammers pretending to be from the NHS Test and Trace service.

There are several scams that the police fear fraudsters may use. One is to extract money from people who wish to take the test. There have been reports of people receiving calls from the NHS Test and Trace call centre to send out a test. The NHS representative asks if you would like the test sent to your home so that you do not have to wait in line, takes the correct spelling of your name, that of anyone else in your household, your date of births and your address. Then they will ask for payment for the test, and some people have been asked for as much as £500 and others for postage and packaging of £9.99 as it is a next day premium service. The NHS service is free, and you should never pay for the Test and Trace service.

All of the scams involve conning people into handing over their personal details, and contact tracing works by asking people who have tested positive for the virus to share the details of others they have been in contact with who could have caught it from them. This is, of course, precisely the kind of information criminals want to trick people out of their money.

Do not follow any links via a text message; always go to the Test and Trace website (at the bottom of the page).

This is what the NHS will do

How the NHS will Contact you

  • NHS will contact you by email, text or phone.
  • Text messages will come from the NHS.
  • Calls will come from 0300 0135000.
  • Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian’s permission to continue the call.

What do test and trace ask?

They will ask you to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk.

What information do they want?

  • your name, date of birth and postcode
  • if you live with other people
  • any places you’ve been within the past few days, such as a workplace or school
  • the names and contact details of any people you were in close contact with within the 48 hours before your symptoms started (if you know these details)

If you cannot use the contact tracing website, test and trace will ask for this information over the phone.


The NHS Test and Trace service will not:

  1. ask for bank details or payments
  2. ask for more information about any other accounts, such as social media
  3. ask you to set up a password or PIN over the phone
  4. ask you to call a premium rate number, such as those starting 09 or 087

What will they do with your information?

All information you provide to the NHS Test and Trace service is confidential.

When test and trace contact people, they will not be given your identity.

Anyone you have been in close contact with will be told to stay at home (self-isolate) for 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear.

Click here for the NHS Test and Track website for more information

If you would like to speak to our registered manager about this story or anything else, please click here to contact us.